Terms and conditions

Important Information

• Hiking Required: You need to hike a steep hill to reach the treehouses. The hike takes approximately 20–30 minutes on a trail with stairs and uneven ground.
• No Pets Allowed: Unfortunately, pets are not permitted.
• Capacity: Maximum 4 people per booking.
• Weather Conditions: We reserve the right to cancel your booking in rare cases of extreme weather conditions.

Privacy Policy

1. Introduction

At Woodnest, we prioritize your trust and the privacy of your personal information. This privacy statement explains:

• Why we collect information about you.
• How we use the collected information.
• How we safeguard your privacy.

Personal information includes details that can identify an individual, such as names, contact information, purchase history, or interests. We ensure that our handling of your personal data complies with the Personal Data Act.

2. What Personal Information Do We Collect?

The information we collect depends on how you use our services and the permissions you grant us. This includes:

• Personal Information: Name, address, phone number, and email address provided during booking.
• Purchase Information: Transaction details, such as card numbers and payment methods (Visa or Vipps).
• Communication Records: Emails and inquiries you send to us.
• Website Usage: Device type (mobile or PC), IP address, pages visited, and features used.

3. How We Use Personal Information

We use your information for the following purposes:

1. Processing Orders: To complete purchases, send confirmations, receive payments, and maintain purchase history.
2. Customer Service: To provide support and manage customer relationships.

4. Sharing Personal Information

We share your personal information only with trusted partners, including:

• Technical Service Providers: IT suppliers who help us operate securely.
• Authorities: In cases of suspected crime.

For data transferred outside the EEA, we ensure compliance with privacy laws by using contractual safeguards. Anonymous data may also be shared for market analysis or service improvement.

5. Data Retention

We store personal information only as long as necessary:

• Purchase Information: Card numbers are deleted 3 months after checkout, but payment records are kept for 5 years as per the Accounting Act.
• Website Usage Data: Retained for up to 6 months.
• Communication: Retained for 3 years unless needed longer for claims or complaints.

6. Your Rights

You can request:

• More details on how we process your data.
• Copies, updates, or deletion of your data.
• Restriction or cessation of data processing.
• Transfer of data to another company (where feasible).

Contact us for support. Complaints can be directed to the Norwegian Data Protection Authority if necessary.

7. Cookies

We use cookies to enhance functionality, analyze traffic, and track website usage. Refer to our Cookie Policy for details.

8. Changes to the Privacy Policy

This policy may be updated occasionally. Significant updates will be communicated, and the latest version will always be available on our website.

9. Contact Information

For inquiries, contact:

• Contact Person: Kjartan Aano
• Phone: +47 912 40 112
• Email: kjartan@woodnest.no
• Address: Eitrheimsvegen 65, 5750 Odda

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